Do you personally wrap each parcel and how quickly will my order arrive?
Yes, each parcel will be individually and personally wrapped and packaged by either myself (Rosie) or Mark.. this is one of our absolute favourite parts of the process, as this is the moment we get to see your selections and prepare your beautiful treasures ready to journey to their new home.
With regards to the timing, we are a small team however, we tend to work on a 3 day turn-round (excluding Sundays, as that's our day off). When it gets busy this can be a tiny bit longer, if that happens, we will upgrade your delivery to next day free of charge and we will generally reach out personally to let you know.
Do you do anything to help the environment?
Great question; in short, absolutely, yes, we do as much as we can.
From gifting you a FREE seedling to plant in the forest of your choice, to using recycled / biodegradable parcel wrapping for your orders, as well as carefully selecting suppliers who have looking after the planet at the top of their list.
If you are interested to know more detail about how we focus on our environmental impact, please read our Eco Pledges Blog, which you can find here.
Do you have lots of stock?
This is an interesting one because it has two answers; sometimes yes, sometimes no.
Generally and overall, as we are a small independent, we tend to buy in small numbers, so some lines do sell out quickly. Where possible we do try to keep your very favourite lines well stocked, however in the instance you do come across something on our site you love and it states out of stock, please do reach out to us, we will always see what we can do to help.